Service and Warranty

Comprehensive service for your marine electronics.

Our Service & Support program aims to provide the best possible experience with B&G products, even on occasions when support or replacement is required.

Choosing to have your system installed by a Certified Dealer adds 2 Year Onboard Support and 24 Hour Replacement to your support package. This is available only on systems installed by a Certified Dealer and valued at over US$2500*.

*subject to the terms and conditions of the Navico Limited Warranty Policy.

All B&G Products Certified Vessels
Global Service  green tick   green tick Global Service Network

True global warranty supported by a network of regional Navico hubs and Certified Dealers*

 BandG_5-Yr-Upgrade_CMYK - Copy   green tick   green tick 5 Year Upgrade

In the event of a product failure within the first five years after purchase, you will be guaranteed the option to upgrade to current-model technology at a discounted price.

 BandG_Extended-Warranty_CMYK - Copy   green tick   green tick Extended Warranty

Purchase up to three years of additional coverage, for a total warranty of up to five years. Extension is available during the original warranty period as determined in the sole discretion of the manufacturer.

 BandG_2-Yr-Warranty_CMYK - Copy   green tick   green tick 2 Year Warranty

Receive comprehensive warranty service for your products for two years after purchase*.

 BandG_2-Yr-OnBoard-Support_CMYK - Copy   green tick 2 Year Onboard Support

Receive warranty service on board your vessel for two years after purchase. Available on systems installed by a Certified Dealer and valued at over US$2500*.

 BandG_24-Hour-Replacement_CMYK - Copy   green tick 24 Hour Replacement

In the event of a product failure, a replacement will be shipped within one business day*. Available on systems installed by a Certified Dealer and valued at over US$2500*.

 

**Advance Replacement Expedited shipping charges are additional. AWR’s are available for non-Certified products, at a fee

Limited Warranty

Navico warrants that its products, when properly installed and used, will be free from defects in material and workmanship for the period stated for the applicable product and/or peripheral device as set out in the Warranty Period Matrix from the date of first purchase (the Warranty Period).

For the purpose of this Warranty, ’date of first purchase’ means the date the product was purchased by the first retail customer; or in the case of a product installed on a new vessel by a Certified/Approved Navico Boat Builder, the date the first retail customer took delivery of the vessel.

Navico will, at its sole discretion, repair or replace with new or refurbished parts or product, or equivalent product, any proven defective products or components returned to Navico, or its approved agent during the Warranty Period in accordance with the terms, conditions and limitations as set out in the Navico Warranty Policy. Such repairs or replacements will be the sole remedy of the customer under this Warranty.

Contact Support

Contact a national distributor to speak with a qualified support technician. For more information contact your local B&G Certified Dealer or Distributor

Out of Warranty Service Centres

B&G has three official out of warranty service centres. They are key for legacy products and products out of the two or three-year warranty period.

The Service Centre (UK)
Maritime HouseRyan Business Park
Sandford Lane
Wareham
Dorset
BH20 4DY
UK Tel: + 44 (0) 1929 554503
[email protected]
www.theservicecentre.eu

Tinley Electronics (UK)
235 Bentley Way
Ampress Park
Lymington
SO41 8JW
UK
+44 (0) 1590 689699
[email protected]
www.tinleyelectronics.com

B&G Service (USA)
2800 Marina Mile Blvd, Suite 113
Fort Lauderdale
Florida 33312
+1 954 229 0208
[email protected]
www.bandg-service.com